There Are IVR Message Examples

Chris

May 14, 2020

Use These Simple IVR Message Examples To Keep Your Customers Coming
Is your business trying to keep afloat of all the calls you get every day?

If yes, you should use IVR Messages. IVR or Interactive Voice Response is a technology that is designed to enable computer software to interact with humans through the use of Voice tone inputs through a keypad. It is a great system that enhances the use of dial pads for identification and transfer of callers to different services or to a call agent who can assist them.

IVR plays a vital role in enhancing effectiveness throughout the organization and in increasing sales of a business.

Here are some of the best IVR Message examples that you can use for enhancing customer experience in your organization.

For Greetings

• Thank you for calling ‘XYZ Limited’. If you know the extension of the person you wish to speak to, please dial it after the tone.

For Marketing, press 1
For Sales, press 2
To access our service list, press 3
If you wish to speak to a customer service representative, press 0

You should always keep your messages simple and to the point. Look at this IVR Message example for a telephone company.

• Thank you for calling “ABC Communications”.

For sim replacement, press 1
For confirmation of your voice messages, press 2
To register onto our prepaid service, press 3
For post-paid users, please dial 5
To talk to our next available call center representative, press 0

Your greetings should be very short so that you allow more options to be readily available to your customers.

When Your Client Has To Hold The Line

Sometimes, clients just want to talk directly to a customer representative. When this happens, more often than not, lines may be busy. Take a look at this IVR Message example that will ensure your clients hold on patiently.

• Please hold the line, as we transfer you to the next available agent
• Please hold as you are connected to the next available customer care officer

If the lines are still busy and the customer is being delayed, you should have an IVR message that explains the same.

• All of our call center agents are busy right now. Please stay on the line, your call is important to us
• We are sorry for keeping you waiting. Your call is important to us. If you wish to wait, please hold the line. If not, press 5, and we’ll call you right back and hold your place on the line.